Switching Airlines
Looks like I’m going switch to another airline to book a flight back to the Philippines just in time for the planned summer vacation and reunion with my family. Cebu Pacific is having some trouble with their system that affected their online booking as well as their telephone lines and other forms of communication.
I currently hold two travel vouchers issued last December of 2007 by the attending officers of Cebu Pacific at the time when I was bumped off my scheduled flight because of overbooking (how’s that for convenience). Now I’m having some trouble contacting their supposedly 24-hour call center hotline since yesterday to book some seats using my travel vouchers. I only got empty messages from their answering machine: “Sorry, all agents are busy now. Please hold on the line while we attend to your call shortly. Your call is important to us.” Bad thing for me is that I’ve been using a call card to contact the Manila office from Singapore and as the precious minutes pass by my card credits are slowly dwindling and wasted. No one seemed to be picking up the phone last night for the past ten to twenty minutes of calling. I tried calling again after an hour and still I get the same messages while the phone at their office keeps on ringing as if nobody is present at all.
I tried again calling their office this morning. No luck. I kept on getting the same reply that the call center phone number is not being used.
I tried to look for some ways to contact Cebu Pacific so I decided to browse the Internet for some information. I stumbled instead to a plethora of current complaints since last week about the ineptness of Cebu Pacific’s system after a suppose upgrade done by their people. I read a lot of the seething complaints from other bloggers. Many vowed not to fly again with Cebu Pacific after their harrowing experiences booking a seat or canceling their flight. Some bloggers even suggested not to take Cebu Pacific for now until their people will take some action to rectify the mess done by their system upgrade.
You could read a lot of the other complaints and horror stories from this search list.
I’ll be switching to PAL most likely. I hear their offering a much better service and cheaper flight deals nowadays. I don’t want to take chances with a missed flight, a delayed flight, or even losing reserved seat in a Cebu Pacific flight just because of a glitch in their system.
Tags: Cebu Pacific, complaints
29.Apr.08 
Life Events
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